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privacy policy

Effective Date: 18 November 2024

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This Privacy Policy ("Policy") outlines the commitment of REIGN Pilates Pte. Ltd., a company incorporated in Singapore with its registered address at 84A Tanjong Pagar Road, Singapore 088505 ("REIGN Pilates," "we," "us," or "our") to protect the privacy of personal data in compliance with the Singapore Personal Data Protection Act 2012 ("PDPA"). This Policy sets forth how we collect, use, disclose, and safeguard personal data in the course of our business operations.

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By engaging our services, accessing our website, or otherwise providing personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Policy.

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  1. Scope of Policy

    1. This Policy applies to all personal data collected by REIGN Pilates.

    2. It covers interactions, services, and platforms operated by us, including our physical studios, website, events, and communications.

    3. Policy applies to customers, employees, service providers, and any other individuals who interact with us.

 

  1. Personal Data We Collect

    1. REIGN Pilates may collect the following types of personal data:

      1. Identification Data: Full name, date of birth, identification number (NRIC/FIN where required).

      2. Contact Data: Address, email address, phone number.

      3. Financial Data: Credit card or bank details, billing information.

      4. Health and Fitness Data: Medical conditions or injuries relevant to services (collected with explicit consent).

      5. Usage Data: Preferences, attendance records, feedback, and website interactions.

      6. Marketing Data: Preferences for receiving marketing communications.

    2. Personal data will be collected lawfully, fairly, and only for purposes relevant to our operations.

 

  1. Purpose of Collecting Personal Data

    1. REIGN Pilates collects and processes personal data for the following purposes:

      1. Service Provision: To manage bookings, memberships, and provide Pilates services.

      2. Payment Processing: To administer and process financial transactions.

      3. Personalization: To customize classes and programs to individual needs.

      4. Communication: To send updates, respond to inquiries, and address feedback.

      5. Compliance: To fulfill legal and regulatory obligations.

 

  1. Personal data will not be used for purposes beyond those stated above without obtaining additional consent, unless permitted or required by law.

 

  1. Methods of Data Collection

    1. Personal data is collected through the following means:

      1. Registration forms and bookings.

      2. Physical forms and digital submissions on our website.

      3. Surveys, feedback forms, and customer communications.

      4. Interaction with our staff via email, phone, or in person.

    2. Data may also be collected from publicly accessible sources or authorized third-party partners where lawful and appropriate.

 

  1. Disclosure of Personal Data

    1. REIGN Pilates will not sell, trade, or otherwise transfer personal data to third parties except as required or permitted by law.

    2. We may share personal data with:

      1. Third-Party Service Providers: Payment processors, IT support, and marketing services, subject to confidentiality agreements.

      2. Regulatory Authorities: When legally required.

      3. Business Partners: For joint promotions or collaborations, with explicit consent.

    3. All third parties receiving personal data are obligated to maintain data protection standards comparable to ours.

 

  1. Protection of Personal Data

    1. We implement robust measures to safeguard personal data, including:

      1. Physical and electronic access controls to prevent unauthorized access.

      2. Encryption and secure storage for digital data.

      3. Regular review of data protection policies and procedures.

    2. While we strive to secure personal data, no system is entirely foolproof. Continuous improvement of our security measures is a priority

  2. Retention of Personal Data

    1. Personal data will be retained only as long as necessary for:

      1. Fulfillment of the purposes for which it was collected.

      2. Compliance with legal, regulatory, or business obligations.

    2. Once data is no longer required, it will be securely destroyed or anonymized.

 

  1. Rights of Individuals

    1. Under the PDPA, you have the following rights regarding your personal data:

      1. Access: To request access to your personal data and details on how it has been used or disclosed.

      2. Correction: To request corrections to inaccuracies or incomplete data.

      3. Withdrawal of Consent: To withdraw consent for the collection, use, or disclosure of your personal data.

    2. To exercise these rights, contact our Data Protection Officer using the details in Section 14.

    3. REIGN Pilates may limit access or deny correction requests in certain circumstances as permitted by law.

 

  1. Direct Marketing and Do Not Call (DNC) Provisions

    1. Marketing communications will only be sent if you have provided explicit consent.

    2. You may opt out of receiving marketing communications at any time by following the "unsubscribe" instructions in our emails or contacting us directly.

 

  1. Use of Cookies

    1. Our website may use cookies and similar technologies to enhance user experience.

    2. Cookies allow us to collect information about preferences and usage patterns.

    3. You may disable cookies in your browser settings, but this may limit website functionality.

  2. Third-Party Websites

    1. Our website may contain links to third-party websites.

    2. This Policy applies only to REIGN Pilates, and we are not responsible for the privacy practices of third-party sites.

 

  1. International Transfer of Data

    1. If personal data is transferred outside Singapore, we will ensure that the recipient provides a standard of data protection comparable to the PDPA.

 

  1. Updates to this Privacy Policy

    1. REIGN Pilates reserves the right to amend this Policy at any time to reflect changes in law, regulations, or business practices.

    2. Updates will be posted on our website, and the effective date will be revised accordingly.

 

  1. Contacting Us

    1. For inquiries, concerns, or to exercise your rights under this Policy, please contact our Data Protection Officer:

      1. Email: team@reignpilates.com

      2. Phone: +65 8922 6360

      3. Mailing Address: REIGN Pilates Pte. Ltd., 84A Tanjong Pagar Road, Singapore 088505

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This Privacy Policy affirms REIGN Pilates Pte. Ltd.’s dedication to safeguarding personal data and upholding the principles of transparency and accountability in our operations.

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